Shipping Policy
By completing payment and confirming your order, you agree to the following terms and conditions regarding order shipping and delivery:
- All orders are prepared and shipped within 48 hours of order placement (excluding weekends and public holidays).
- During peak seasons, delays may occur due to high order volume.
- Orders placed after 1 PM Pacific Standard Time will be processed on the next business day (Monday to Friday).
- International customers must be aware of potential customs duties and taxes that may apply in your country.
- Free standard shipping is available for all orders.
Important Notes:
- Please note that the estimated delivery time does not include order processing time. We recommend allowing 48 hours for our warehouse to process your order and arrange shipment.
- Orders will be shipped via the logistics providers listed above, all of which operate on business days (Monday to Friday).
- Please note that we cannot ship packages to P.O. boxes, and we cannot change the shipping address once the package has been shipped.
- Natural disasters and other unforeseen circumstances can sometimes cause delays, such as severe weather, holidays, and customs clearance. In such cases, we appreciate your understanding.
- Please remember that holidays are not counted as business days. Please consider this when calculating business days.
- In rare cases, unexpected delays may occur, especially during busy periods. We will do our best to keep you updated as needed.
General Shipping Information
Public Holidays
Business days do not include public holidays. Please allow an extra business day for each public or national holiday.
Weekends and Mondays
We generally do not work on weekends, so if you place an order using standard shipping on a weekend or Monday, please allow an extra day for delivery.
Sales Periods
During promotional periods, delays of up to 2 days may occur.
Customs Duties/Taxes
All international orders are subject to customs duties and taxes levied by the importing country. Unfortunately, we cannot provide information on whether you will be required to pay customs duties/taxes. Customs duties will be determined by the importing country based on the value of the goods upon arrival of your order.
These charges are not included in your Brioris order and/or shipping total. Brioris is not responsible for customs duties incurred on discounted items, promotional items, or free gifts. All fees are payable by the package recipient. By placing an order, you authorize Brioris to import the goods on your behalf and agree that Brioris may entrust a third party to import your goods.
If the customer refuses to pay customs duties and taxes, the package will be returned to us, and the customer must pay the full original shipping cost and standard return fees (depending on the country).
Order Information
Order Status
After placing your order, you will receive a confirmation email. Once your order has shipped, we will send you a tracking number so you can track your package on the carrier's platform. If you have a Brioris account, you can track all your orders by logging into your account.
Change of Delivery Address
You can change your delivery address before Brioris ships your order. Please send an email to service@brioris.com with the subject line "Change of Address".
Partial Shipments
To ensure timely delivery, your order may be shipped from multiple warehouses depending on inventory availability. If some items are not in the same warehouse, they may be shipped separately. If you have received your order but find that some items are missing, it may be because the items were shipped in separate packages. You should receive a notification email about partial shipments after your purchase. Please check your email for more details.
Frequently Asked Questions
I cannot receive the package, can I request a later delivery date?
Yes, you need to write to us to inform us of the delayed delivery date, and we will make the necessary arrangements. Please send an email to service@brioris.com.
What if I'm not home when the delivery arrives?
If you are not home, the courier will leave a notice with their contact information. You can also call the courier company directly and provide the order tracking number to arrange a delivery date.
What happens if delivery fails?
If delivery fails, you can reschedule the delivery. After two failed delivery attempts, the package will be returned, and the customer will have to pay for redelivery.
Which courier company will deliver my order?
This depends on your delivery area and the shipping method you choose. Once your order has been shipped, we will send you the courier information via email.
How do I cancel my order?
Once an order has been shipped, it cannot be canceled. Of course, you can return the goods after receiving them, but you will have to bear the shipping costs! If you are not satisfied with your purchase, please reply to our confirmation email after placing your order to avoid any inconvenience!