FAQs
Shopping
Can I reserve items in my shopping cart?
Yes, you can add items to your shopping cart and check out later. However, please note that items are not reserved and may sell out before you check out.
Are the product images on the website the same as the actual products?
We do our best to ensure that the product images and descriptions on the website match the actual products, but due to lighting and monitor differences, product colors may vary slightly.
How do I shop on the website?
You can browse our product catalog, select your desired items, choose the appropriate size and color, and then click "Add to Cart". Once you have finished shopping, click the shopping cart icon and follow the prompts to complete the checkout process.
Is there a limit to the number of items in my shopping cart?
There is no limit to the number of items in your shopping cart; you can add as many items as you like. However, please note that inventory availability may affect your final purchase amount.
Can I pre-order items?
We currently do not offer pre-order services. Please continue to check our website or subscribe to email notifications to be notified when items are back in stock.
How do I know what size I wear?
The easiest way is to check our size guide. This guide shows the dimensions of each garment, such as waist, chest, and length. If you still have questions or are unsure, please contact us.
Do you restock items?
Yes, we regularly restock our most popular styles! Please send us an email with the subject "Restock Notification". We will notify you as soon as the items are back in stock.
Can I use multiple discount codes at checkout?
Unfortunately, only one promotional/discount code can be used per order at checkout.
How can I check my order status?
After your purchase, you will receive a confirmation email. Once your order has shipped, we will send you a tracking number so you can track your package. If you have a Brioris account, you can log in to your account to track all your orders.
My Account
Do I need to register an account to place an order?
No, you can also choose guest checkout and complete your order without registering an account.
If you choose to create an account, we will save your shipping address and contact information, making it easier for you to place orders faster, view order status, and enjoy a better shopping experience.
Can I cancel my order in "My Account"?
If you wish to cancel your order, please contact our customer service team.
What if my account is locked?
If your account is locked due to multiple failed login attempts, please contact our customer service team, who will assist you in unlocking your account.
Will my account information be kept confidential?
We take your privacy and information security very seriously. Your account information will be kept strictly confidential and will not be disclosed to any third party. Please see our privacy policy for more details.
How do I change my password?
To change or update your account password, please go to the "My Account" login page and select "Forgot Password". Follow the instructions, and you will receive an email containing a link to update your account password.
Can I have multiple accounts?
You can create multiple accounts using different email addresses. If you place an order using a new email address, a new account will be created only after you complete the setup process and create a password for that email address. Unfortunately, our system cannot merge multiple accounts created with different email addresses, so we recommend that you register only one account to track your orders in one place.
How do I delete my account?
If you wish to delete your account, please contact our customer service team by sending an email to service@brioris.com.
How do I unsubscribe from your mailing list?
We're sorry to see you go. If you wish to be removed from our mailing list, simply click "Unsubscribe" at the bottom of any newsletter email.
Orders and Payments
What payment methods can I use at checkout?
We support PayPal and various major credit cards (such as Visa and Mastercard). You can freely choose the payment method that suits you best at checkout.
What is the difference between "Order Processing" and "Order Shipped"?
"Order Processing" means we are preparing your items, including packaging and processing relevant documents. "Order Shipped" means your items have left our warehouse and are on their way to your address.
Can I choose a delivery time?
We currently do not support specifying a delivery time. Orders will be shipped immediately after processing and delivered according to standard delivery times.
How can I check my order status?
Log in to your account and go to the "My Orders" page, where you can view the details and status of all your orders. If you have any questions, please feel to contact our customer service team.
Why does my order status show "Refunded" or "Cancelled"?
Although we make every effort to fulfill your order, in rare cases, we may need to cancel some or all items depending on inventory availability. If we are unable to fulfill your entire order due to out-of-stock items, you will receive an order cancellation email, and we will refund the amount for the unshipped items.
Why didn't I receive an order confirmation email?
If you haven't received an order confirmation email, please check your spam or junk mail folder, as the email may have been filtered. If you still can't find it, please contact us, and our excellent customer service team will be happy to resend it.
Can I modify my order?
Unfortunately, once an order is submitted, we cannot change the items in the order. However, we can cancel the order at any time before it is shipped. You can then place a new order for the correct items.
My order shows as shipped, but I haven't received it yet!
Oh no! We're sorry your order hasn't arrived yet. Please double-check that the shipping address on your order matches your actual address. If it does, please check with your neighbors or building manager to ensure no one has mistakenly received your package.
My order is stuck in transit!
Sometimes order tracking can get stuck or fail to update. Don't worry, we'll help you resolve the issue.
If your order tracking information shows that it hasn't shipped yet, there may be two reasons:
1. Your order may have already shipped, but due to the distance to the destination or the workload of the courier company, the first scan may not occur until a few days after you receive the shipping notification. Sometimes, courier companies may perform more or fewer scans depending on their workload or the package's journey to the sorting center.
2. Order processing may require extra time. Sometimes, if there are address or payment issues, we need to perform additional verification. Other situations that may cause processing delays include site-wide promotions, new product launches, etc.
If your order tracking information is delayed or the shipping time is longer than expected, the order status will show as "In Transit" until it reaches the next transit point. Unfortunately, we cannot control the delivery speed of the courier company, so there may be some delays beyond our control. If your package status remains "In Transit" for more than 7 days without updating, please contact us for further investigation.
If your international order is held, delayed in transit, or requires verification:
Depending on your country's customs regulations, your international order may require additional verification, so we require you to provide an invoice to your country as proof of purchase. In some cases, your country/region may issue a customs invoice, and you will be required to pay these customs duties. Brioris is not responsible for customs duties and/or other taxes, and you will need to pay these fees to receive your package.
Returns
How do I return a defective/damaged/incorrect item?
First, we sincerely apologize for any defective products you may have received. Rest assured, you will receive a full refund via your original payment method and enjoy free return shipping.
Do I have to pay for return shipping?
Unless the return is due to a product quality issue or incorrect item received, the return shipping cost will be borne by the customer. Please use a trackable shipping service to return the item to ensure safe delivery.
What is your return policy?
You have 20 days from the date of receipt to submit and return your order.
What if there is a problem with my order?
We are sorry that you are experiencing a problem with your order. Please contact customer service and provide details of the issue, and they will resolve it for you as soon as possible.
Will you refund shipping costs?
Shipping costs are non-refundable unless the item is defective (faulty/damaged/incorrect).
Can I return sale items?
Unfortunately, items marked "Sale" are not eligible for return or exchange. We accept returns of regular-priced items purchased with a discount code. However, if the item is defective/damaged/incorrect, we will provide a full refund and waive the return shipping fee.
Shipping and Delivery
Will orders be delayed during peak sales periods?
During peak sales periods, delays may occur due to the high volume of orders. We will do our best to ensure that orders are processed and shipped as quickly as possible, and we will notify you promptly of any delays.
I cannot receive the package; can I request a delayed delivery?
Yes, you need to write to us to inform us of the delayed delivery date, and we will make the necessary arrangements. Please send an email to service@brioris.com.
How should I deal with delays caused by customs inspections?
Customs inspections may cause delays, especially with international orders. We have no control over the time taken for customs inspections, but we will do our best to ensure that the package clears customs smoothly. Please contact your local customs office for more information.
Will international orders incur customs duties and import taxes?
International orders may be subject to customs duties and import taxes. Please note that these fees are the responsibility of the customer. Can my order be expedited?
We currently do not offer expedited processing services. All orders are processed on a first-come, first-served basis, with a processing time of 48 hours.
Do you ship internationally?
Yes, we offer worldwide shipping.
Which courier company do you use?
Orders will be delivered through our partnerships with multiple logistics companies, which operate only on weekdays (Monday to Friday). Please see our shipping policy for more details.
What if my order is delayed?
Delays may be caused by factors such as bad weather, holidays, customs clearance, or other unforeseen circumstances. Please understand that delays may occur.
What happens if delivery fails?
If delivery fails, you can reschedule the delivery. After two failed delivery attempts, the package will be returned, and the customer will need to pay the shipping fee again.
Products
What fabric is this down jacket made of?
We use a variety of fabrics depending on the style and design. You can find detailed information about the fabric composition on the product page.
How should I clean a wool coat?
Dry cleaning is recommended. Avoid machine washing or hand washing to prevent shrinkage and deformation. For daily cleaning, use a garment brush and a steam iron to remove wrinkles.
How can I judge the quality of a men's jacket?
A high-quality men's jacket usually features sturdy and textured fabric, neat stitching, a well-fitting cut, smooth and durable hardware, and maintains its shape well without easily deforming when worn.