Returns and Refunds

Returning items is as easy as 1, 2, 3, 4!

We understand that the item you purchased may not be what you expected. If your purchased item is unused and has the original tags intact, you can return or exchange it within 20 days of receiving the item.

How do I return an item?

1. Return Request

Please send us a return request including your order number, reason for return, photos of the item, and any other necessary information.

2. Obtain Return Authorization

Once your request is approved, we will send you a return authorization number via email.

3. Repackage Your Item

Please reseal the package (preferably using the original box). Please pack the item carefully to prevent damage during transit.

4. Ship the Item Back

Please ship the item back to the address we provide and include the return authorization number inside the package.

Frequently Asked Questions

What is your return policy?

We're sorry your shopping experience wasn't perfect, but the good news is: you can return your item within 20 days of receiving it.

Details are as follows:

• The item must be in its original, resalable condition.
• All tags must be attached to the product, including washing instructions/size tags and barcode tags.
• The item must be brand new, unworn, and unwashed.
• Sale items are not eligible for refunds.

If you cannot meet these requirements, Brioris reserves the right to refuse exchange or refund due to a change of mind.

Have you received my returned item?

Once we receive your return, our team will contact you within 2 business days.

Depending on your financial institution, refunds may take up to 4 business days to process.

Refunds will only be issued via your original payment method.

If you have not received your refund or credit within 14 days, please contact us.

My item is not covered by the return policy, can I still return it?

More than 20 days have passed? Unfortunately, you can no longer return or exchange the item.

Will you refund the shipping costs?

Shipping costs are non-refundable unless the item is defective (faulty/damaged/incorrect).

How do I return a defective/damaged/incorrect item?

First, we sincerely apologize for you receiving a defective product. Please rest assured that you will receive a full refund via your original payment method, and return shipping is free.

What types of defects do you accept?

We only accept manufacturing defects, which are defects that occur during the production process and are present upon receipt. For example, missing pockets, unstitched zippers, or linings sewn together are considered manufacturing defects.

The following are not considered defects and therefore do not qualify for return or exchange:

• Due to mass production, there may be a size difference of 0.25 to 0.75 inches.
• Product colors may vary slightly due to strong lighting at the shooting location/differences in computer resolution, etc.
• There may be slight stains on the lining/imperfections in the digital printing.
• The product may have minor imperfections, such as wrinkles, loose threads, small snags, or minor stains within 1 cm.
• Imperfections that do not affect the overall appearance or function of the product.
• Defects caused by customer washing or handling.
• Misaligned print/white lines on the fabric.

What should I do if my order is returned to the sender?

Unfortunately, if your package is undeliverable, it will be returned to our warehouse! For health and safety reasons, we now provide a secure delivery service by default. If you are not home at the time of delivery, we will deliver the package to a safe place. If there is no safe place, we will reschedule the delivery. Please ensure your contact information and address are accurate and keep your phone available during the rescheduled delivery. If you still encounter problems, please contact customer service for assistance.

Can I send multiple orders in the same return package?

Unfortunately, it is currently not possible to combine multiple orders into one package. When you submit a return request in our system, the system will generate a unique return authorization number for the items in that order.

Because our return process is automated, if you return multiple orders using the same Return Merchandise Authorization (RMA) code, the refund you receive will only be for the items associated with that RMA number. To ensure you receive a refund for all returned items, please be sure to use the RMA number associated with your order.

If you need any assistance, please contact our customer service team.